Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Llangollen
GPhC Registration Number: 9012511
Last Updated: July 2026

We are committed to protecting your personal data. This policy explains how Pharmacy Weight Loss Llangollen collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Llangollen is a GPhC registered online pharmacy weight loss clinic serving Llangollen, UK. We are the data controller responsible for your personal information. You can contact us at any time using the details provided at the end of this policy.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, phone number, and email address
Health information: Medical history, current medications, weight, BMI, and other health data relevant to your weight loss consultation
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies
Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatment and provide appropriate pharmaceutical care
To process and dispense prescriptions, with delivery completed within 1 working day once approved by our pharmacist
To communicate with you regarding your orders, consultations, and treatment progress
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate and secure patient records
To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, protection of vital interests, and where health data is concerned, the provision of healthcare under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly, including secure login and checkout processes
Analytics cookies: Help us understand website traffic and improve our services
Preference cookies: Remember your settings and choices for future visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Prescribing clinicians and healthcare professionals involved in your care
Secure payment processors to handle transactions
Delivery and logistics providers to fulfil your orders
Regulatory bodies such as the GPhC where legally required
IT and system providers who support our secure pharmacy platform

All third parties we work with are required to handle your data securely and in line with UK data protection law. We do not transfer your data outside the United Kingdom without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmaceutical regulatory guidance. After this period, data is securely deleted or anonymised. Payment records are retained only as long as required by financial and legal obligations.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access your information, request corrections, ask for erasure where appropriate, and object to certain types of processing. You may also request that we restrict how we use your data or ask us to provide it in a portable format. To exercise any of these rights, please contact us directly. We will respond promptly and aim to resolve all data-related enquiries within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Llangollen
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.