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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss Llangollen

Pharmacy Weight Loss Llangollen
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Llangollen is a GPhC-registered online pharmacy (GPhC No. 9012511) based in Llangollen, UK. We provide clinically supervised weight loss services, including the supply of prescription and non-prescription weight loss medicines to eligible patients.

2. Eligibility

To use our services, you must:

We reserve the right to decline any order where we determine, in our professional judgement, that treatment is not clinically appropriate for you. Eligibility is assessed on a case-by-case basis by our registered pharmacist.

3. Prescriptions and Clinical Oversight

All prescription medicines supplied by us require a valid prescription issued by an authorised prescriber. Our pharmacist reviews every consultation before approving any prescription order. We do not supply prescription medicines without appropriate clinical review.

You must provide accurate, complete and up-to-date medical information during consultations. Providing false or misleading information may result in harm to your health and will invalidate your order. We may request additional information or supporting documentation at any time.

Our services do not replace your regular GP or healthcare provider. We strongly encourage you to inform your GP of any medicines prescribed through our service.

4. Payment

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. Payment is required in full at the time of order. We accept major debit and credit cards. Orders will not be processed until payment has been successfully received.

Prices are subject to change without notice. Any price changes will not affect orders already placed and confirmed.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, delivery will be made within 1 working day. Delivery times are estimates only and may be affected by circumstances beyond our control, including Royal Mail or courier delays.

We are unable to deliver to PO boxes. You are responsible for ensuring your delivery address is accurate. We accept no liability for orders lost or delayed due to incorrect address details provided at the time of ordering.

6. Cancellations and Refunds

You may cancel your order before it has been reviewed and approved by our pharmacist. Once a prescription has been approved and dispensed, we are unable to accept returns or issue refunds for prescription medicines, in accordance with UK medicines legislation and patient safety requirements.

If you receive an incorrect or damaged item, please contact us within 48 hours of receipt and we will resolve the issue promptly. Refunds for eligible orders will be processed within 10 working days.

7. Medical Disclaimer

The information and services provided by Pharmacy Weight Loss Llangollen are intended for general weight management support and do not constitute a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your GP or qualified healthcare professional regarding any medical condition or before starting any new treatment.

Results from weight loss treatments vary between individuals. We make no guarantee of specific outcomes. If you experience any adverse effects, stop taking your medication and seek medical advice immediately.

8. Data and Privacy

We handle your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely for the purpose of providing our pharmacy services. We aim to respond to all data-related enquiries within 48 hours. Please refer to our Privacy Policy for full details.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these terms, please contact us through our website or visit our pharmacy in Llangollen. We are committed to providing safe, professional and patient-centred care.